PRIVACY POLICY

Anera Wireless

Effective Date: April 4, 2024

1. INTRODUCTION

Anera Wireless (“Anera”, “we”, “us”, or “our”) is committed to protecting the privacy and security of our customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard information related to:

Accounts and billing
SIM cards and connectivity services
Devices and networking equipment
Data usage and network activity

By using Anera Wireless services (“Services”), you agree to the practices described in this Privacy Policy.

2. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to:

Account holders
Businesses and individuals using Anera SIM cards
Any users of devices connected to Anera Services

When we refer to “you,” “your,” or “customer,” we mean any person or organization using our Services.

3. INFORMATION WE COLLECT

We may collect the following categories of information:

3.1 Account Information

Name, company name
Email address and phone number
Billing and payment details
Account credentials

3.2 SIM and Device Information

SIM identifiers (ICCID, IMSI)
Device identifiers (IMEI)
Router or hardware model and configuration
IP address and connection metadata

3.3 Usage and Network Information

Data usage volumes
Session timing and duration
Network performance (signal, latency, etc.)
Carrier and roaming data

⚠️ Important:

We do NOT monitor or inspect the content of your data traffic. We only collect metadata necessary to provide and operate the Services.

3.4 Location-Related Information

Because of how cellular networks operate, we may collect:

Approximate location derived from network connections
Cell tower and routing information

This is NOT GPS tracking but may indicate general device location.

3.5 Customer Communications

Support requests and messages
Email, phone, or chat communications
Account history records

4. HOW WE COLLECT INFORMATION

We collect information:

Directly from you during account setup or support
Automatically through SIM and device activity
From carrier and infrastructure partners
From payment and billing systems

5. HOW WE USE INFORMATION

We use information to:

Provide and maintain Services
Monitor and manage usage
Enable connectivity and provisioning
Troubleshoot issues
Process billing and payments
Communicate with you
Detect fraud or abuse
Improve performance and services
Comply with legal requirements

6. DATA AGGREGATION AND ANONYMIZATION

We may aggregate or anonymize data so it cannot reasonably identify you.

Once anonymized or aggregated, data may be used for:

Network optimization
Analytics and reporting
Business insights
Sharing with partners

7. SHARING OF INFORMATION

We do not sell personal information.

We may share limited data with:

7.1 Service Providers

Mobile network operators
Infrastructure and hosting providers
Payment processors
Technical and support vendors

7.2 Business Transfers

If Anera is acquired or merged, customer data may be transferred.

7.3 Legal and Compliance

We may disclose information:

To comply with legal obligations
In response to lawful requests
To protect rights, safety, or property

8. DATA SECURITY

We implement safeguards including:

Encryption and secure systems
Restricted internal access
Operational security procedures

⚠️ However, no system is completely secure, and we cannot guarantee full protection against unauthorized access.

9. DATA RETENTION

We retain data only as long as necessary for:

Delivering Services
Business operations
Legal or regulatory requirements

We may delete or anonymize data when no longer required.

10. YOUR PRIVACY CHOICES

You may:

Update your account information
Request account changes
Cancel Services

⚠️ Some data collection is required to provide Services. Disabling it may result in limited or terminated service.

11. COMMUNICATIONS

We may contact you via:

Email
Phone
Service alerts
Billing notices

You are responsible for maintaining accurate contact information.

12. INTERNATIONAL DATA TRANSFERS

Data may be processed or stored in:

Canada
United States
Other countries where our partners operate

By using our Services, you consent to these transfers.

13. FORCE MAJEURE

Anera Wireless is not responsible for any delay, failure, or disruption in the collection, processing, storage, or protection of data caused by events beyond our reasonable control, including but not limited to:

Network or carrier outages
Cybersecurity attacks or third-party breaches
Natural disasters (fires, floods, earthquakes)
Power or infrastructure failures
Government actions or regulatory changes
War, terrorism, or civil unrest
Labor disputes or supply chain disruptions

During such events, Anera may suspend or modify Services or data processing without liability.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.

Updates will be posted on our website. Continued use of Services constitutes acceptance of the updated terms.

15. CONTACT

If you have questions about this Privacy Policy: